SUPERFOODFARM is a food and wellness brand created to make nutrient-rich foods
easier to include in everyday life. Our products are designed for people looking for
practical and enjoyable ways to make better food choices.

“Superfood” is a commonly used term for foods valued for their nutrient content and
natural benefits. It does not refer to a separate regulatory category or suggest that any single food can replace a balanced diet.

Usage will vary from one product to another. Please refer to the preparation
instructions, serving suggestions and product information provided on the packaging or the relevant product page.

Suitability depends on the ingredients, your dietary preferences and your individual health needs. Please review the ingredient list and allergen information before purchasing or consuming a product.

If you are pregnant, nursing, taking medication, managing a medical condition or purchasing for a child, consult a qualified healthcare professional when necessary.

Ingredients, nutritional values, allergen declarations and other relevant product details are provided on the individual product page and product packaging.

Some products may contain, or be processed in facilities that handle, common allergens such as nuts, seeds, cereals, milk or soy. Always check the allergen declaration on the product page and packaging before consumption.

Follow the storage instructions printed on the product packaging. Unless stated otherwise, products should generally be kept sealed in a cool, dry place, away from direct sunlight, heat and moisture.

The manufacturing date, best-before date, batch number and other mandatory information are printed on the product packaging. Please do not consume a product after its stated expiry or best-before period.

Browse the products available on our website, select the quantity or variant you want, add it to your cart and proceed to checkout. You will be asked to provide your delivery and payment details before confirming the order.

No. You can place an order using either a registered customer account or guest checkout.

Creating an account can make it easier to view eligible order details, save information for future purchases and access features introduced by SUPERFOODS from time to time.

Current availability is displayed on the relevant product page. Placing an item in your cart does not reserve it. Availability is confirmed only when your order has been successfully placed.

Serviceability depends on the delivery location and the courier coverage available at the time of ordering. Enter your PIN code at checkout, where available, to confirm whether we can deliver to your address.

The estimated delivery period may vary according to your location, product availability, public holidays and courier conditions. An estimated timeline will be displayed during checkout or communicated after the order has been confirmed.

Any applicable shipping fee will be shown before you complete your purchase. Charges may vary based on the order value, delivery location, product weight or promotional offers running at the time.

Unless an offer specifically states otherwise, only one discount or promotional code can be applied to an order. Offer eligibility and exclusions will be mentioned in the applicable terms.

The code may have expired, may apply only to selected products or order values, or
may already have been used. Check the offer terms and confirm that the code has
been entered correctly. If the problem continues, contact our support team.

The payment methods currently available for your order will appear at checkout. These may include supported cards, UPI, net banking, wallets or other payment options made available through our payment service providers.

Cash on Delivery, if offered, will appear as a payment option at checkout. Availability may depend on the delivery location, order value and other eligibility conditions.

Payments are processed through authorised payment service providers using applicable security measures. SUPERFOODS does not directly store complete card or banking credentials submitted through the payment gateway.

First, check whether the amount was deducted from your account. You can then retry the payment using the same or another available method.

If money has been deducted but the order was not confirmed, contact us with the transaction reference and the email address or mobile number used while placing the order.

Payment confirmation can sometimes take little longer to reach us. Check your email, SMS and spam folder before attempting another payment.

If you still do not receive an order confirmation, write to us at care@superfoodfarm.in with your payment reference. Please avoid sharing your complete card number, CVV, UPI PIN, OTP or banking password.

Approved refunds are normally issued to the original payment method. The time taken for the amount to appear may depend on your bank, card issuer or payment service provider.

Yes. An invoice will be included with the order, sent electronically or made available through an eligible customer account.

Do not consume a product if its safety seal is broken, the packaging appears tampered with or the product is damaged.

Take photographs or a short unpacking video showing the outer package, shipping
label and affected product, then contact us promptly at care@superfoodfarm.in.

Tracking details will be shared once the order has been dispatched. You may receive them by email, SMS, WhatsApp or another available communication channel.

Contact us as soon as possible. We will try to assist if the order has not entered processing or been dispatched, but an address change cannot be guaranteed after confirmation.

Modification or cancellation may be possible only before the order is processed or dispatched. Send us your request with the order number at the earliest. Once dispatched, the order may no longer be eligible for cancellation.

Contact us within the period specified in our Return and Refund Policy. Share your
order number and clear photographs of the outer package, shipping label and
product received so that we can review the issue.

Check the invoice and packaging carefully, as an order may sometimes be sent in
more than one shipment. If an item is still missing, contact us with your order number
and photographs of the package received.

For health and hygiene reasons, opened, used or consumed food products generally cannot be returned. An exception may be considered when an incorrect, damaged, defective, expired or otherwise eligible product has been delivered.

All requests will be reviewed in accordance with our Return and Refund Policy.

Once approved and initiated, a refund may take several working days to appear in the original payment account. The final processing time depends on the bank or payment service provider.

In rare cases, we may cancel an order because of stock unavailability, incorrect pricing, payment verification issues, an incomplete address, serviceability limitations or suspected misuse. If payment has already been received, an applicable refund will be initiated.

For product, order, payment or delivery assistance, email us at : care@superfoodfarm.in.

Please include your order number and registered contact details when writing about an existing order.

To help us resolve your query faster, include:

• Your full name
• Order number
• Registered email address or mobile number
• A short description of the issue
• Relevant photographs, videos or payment references, where applicable

Never send your password, OTP, UPI PIN, CVV or complete card or bank details.

You may email us at any time. Requests received outside normal working hours or on holidays will be reviewed on the next working day.

Write to care@superfoodfarm.in with the product name and your question. Our team will assist with available information about its ingredients, usage, storage or packaging.

Please note that our customer-support team cannot diagnose medical conditions or
provide personalised medical advice.

Email care@superfoodfarm.in with a description of the problem. If possible, include a screenshot, the page address and the device or browser you were using.

Send your complaint to care@superfoodfarm.in with the subject line “Grievance” and provide the relevant details. Your concern will be reviewed and handled in line with our applicable policies and legal obligations.

Use the unsubscribe option included in the relevant email or follow the opt-out instructions provided in the message. You may also contact care@superfoodfarm.in for assistance.

Transactional messages relating to an active order, payment, account or support request may still be sent when necessary.