Return and Refund Policy
ELIGIBILITY FOR RETURN
On our website, www.superfoodfarm.in, we have defined the process for applicable returns for listed products against the following acceptable conditions:
- Return requests must be raised strictly within 48 hours of delivery. No requests will be accepted beyond this period under any circumstances.
- Returns are only considered in cases where the received item:
- Is incorrect in quantity,
- Does not match the ordered specifications, or
- Is found to be damaged or defective.
- We do not accept return requests due to change of mind.
- Additionally, opened, tampered, or used products are not eligible for return.
REQUIRED DOCUMENTATION FOR RETURN
To initiate a return, you must email the following to care@superfoodfarm.in within 48 hours of delivery:
- Clear images/unboxing video of the received product(s)
- Images of the outer packaging and invoice
Returns without photographic evidence or incomplete documentation will be rejected without exception.
REPLACEMENT & REFUND
Replacements are issued for verified cases of:
- Damage or defect,
- Incorrect quantity, or
- A mismatch with the ordered specifications.
Where a replacement of the same product is not available, a refund will be issued instead.
REFUNDS ARE PROVIDED ONLY IF:
- The product is damaged or lost in transit.
- An incorrect or defective item is delivered (after internal validation).
- A prepaid order remains undelivered and returns to origin.
- Any order is cancelled automatically due to a technical issue on our end.
REFUND PROCESS
Once your return or refund request is verified, we will send a confirmation email and initiate the refund within 2–3 business days.
- Prepaid orders (card/UPI/net banking): the refund is credited to the original payment method. Depending on your bank or payment provider, it may take a further 5–7 business days to reflect in your account after we initiate it.
- Cash on Delivery (COD) orders: since there is no original payment method to refund to, you will be asked to share your bank account details (account holder name, account number, and IFSC code). The refund will be processed to this account within 5–7 business days of receiving these details.
RTO (RETURN TO ORIGIN) & NON-DELIVERY
In the event of delivery refusal, courier issues, incorrect address, or unavailability, the refund will be processed only after the product is returned to our warehouse in unused condition.
ORDER CANCELLATION
- Cancellation requests may be accepted within 2–3 hours of placing the order, by contacting us via WhatsApp or emailing care@superfoodfarm.in
- Once this window has passed or the order has been processed for dispatch, it cannot be cancelled.
ABUSE OF POLICY
We reserve the right to reject return or refund requests from users displaying repeated or fraudulent claims. Misuse of the return window or submission of manipulated evidence may result in account restrictions.
Contact Details:
- Email: care@superfoodfarm.in
- Phone: 1800 889 2606
